Privacy Policy

Introduction

CTS Travel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number, passport details)
• Travel preferences and requirements
• Payment and billing information
• Communications and correspondence with us
• Feedback and reviews you provide

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your trips and provide customer support
• Send you promotional materials and updates (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing

We may share your information with:

• Hotels, airlines, and other travel service providers necessary to fulfill your bookings
• Payment processors to handle transactions securely
• Government authorities when required by law (e.g., visa applications, customs)
• Professional advisers such as lawyers, auditors, and insurers

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Travel booking records are typically retained for 7 years after your last trip with us.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As an international travel company, your information may be transferred to and processed in countries other than your country of residence, including China and other destinations relevant to your travel arrangements. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@cts.cn

WhatsApp: +86 138 1001 2345

Last Updated: December 2024